Digital Marketing

Your New Customer-Segmentation Challenge Is Gen Z

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Digital strategies are many and diverse, but fundamentals remain fundamentals. Few fundamentals are most perennially relevant than audience. Who is the audience, what appeals to them, what motivates them?

These are questions that market researchers have been posing about Gen Z, those individuals born after 1996 and now some 25-30 percent of the U.S. (and international) population. In America, by 2020, Gen Z is expected to be 40 percent of consumers.

Significant surveys have been done, such as A Generation without Borders, by OC&C Consultants, which analyzes responses of some 15,500 respondents in nine countries. Other surveys confirm their chief findings.

For digital marketing, a prime consideration is how Gen Z connects to the internet. There is a one-word answer, "mobile." Indeed, an alternate moniker for Gen Z is "iGen." It is called the first generation overwhelmingly connecting on mobile devices.

Not only that, they grew up "online" and have been described as "born cyber" and "born in the [cyber] cloud."

They know and expect a sophisticated online experience. That means websites adapted to respond to different types of user devices by rapidly and fully adjusting photo size, scrolling, text size, video. The right software can do that. It isn't rocket science, but you need it.

Some things are well known about sites that attract Gen Z (apart from strictly content). They want text brief and to the point. They want high-impact visuals. They were born and bred on videos--action. As native citizens of the web, they have developed immunity to hype, regimentation, and fluff.

The survey and analysis mentioned above were detailed, but a few things stand out (and tend to be confirmed elsewhere):

·  Gen Zers are heavily influenced by celebrities and social media peers. They seem to want to hear directly from someone, a "tip-off," not the sales pitch. "Peer-to-peer, social selling models are more powerful for this digital generation and are an increasingly important component of a brand's business model."

·  A top finding, rather specific, was that Gen Z demands that clothing be stylish and unique. They are allergic to standardization and yearn to feel individual, unique. "Technology should allow the consumer maximum product personalization and customization, to facilitate engagement with major brands while still expressing individuality."

·  They have a take on "social justice" tied up with their view of corporations, corporate ethics, and products. More than previous generations, they reportedly have taken seriously the endless rhetoric about corporate citizenship. "Businesses should take note of their increased consciousness and ethical standards, both when supplying products and services…"

There is much more, and these are by way of illustration, but they are points made repeatedly about Gen Z and exerting a strong influence on digital marketing.         

          Of course, few companies and brands can afford to target a single generation, so decisions remain: Where to direct marketing efforts specifically at Gen Z? For example, they certainly do not dominate Facebook but are heavily into Instagram. And a relatively very small percentage of Gen Z discovers brands while out shopping. It is all about digital and social media.

At Real-Time Outsource, we are driven to understand and optimize how social networking must continue to transform advertising, marketing, customer relations, and much more. It is a focus relevant for all segments of customers, but almost a definition of Gen Z's style of engagement with brands.

Ask us how we can increase your brand's engagement, likability, and fan base.

5 Popular Digital Strategy Myths Busted

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People often assume that there is some secret to doing well in the digital world. Are you going to suddenly start getting more hits by posting at a certain time? What if you start writing about celebrities? Is that going to make you more popular? What if you start writing in a slangy way? What if you start using a lot of big words or jargon? Will people assume that you know more? These are some of the myths that have been perpetuated when it comes to digital strategy. So let's get rid of them once and for all.

1.    Time: Is it really that important to post at a certain time? The fact is that people check their email and social media first thing when they get into work. And teens tend to check when they get off from school. So sometimes, it can help you to post at certain times. But the fact is that if you keep posting regularly and writing good content, the time you're posting at is not going to matter that much.

2.    Celebrities: Sure, you might get a lot of hits by writing about the hot celebrities of the day. But are these the types of hits that you want? Are any of these people going to turn into customers? Probably not. So writing about celebs may get you more hits in the short term but doesn't help you any in the long run.

3.    Slang: If slang comes naturally to you, then sure, feel free to use it. But if you're forcefully using slang into order to appeal to a younger age group, you can be sure they'll have you figured out in no time!

4.    Jargon: No one wants to read big words that they don't know or understand. There might be some people who will be impressed by this type of language, but the majority will leave your website when they find they aren't getting any of the information they need.

5.    Attractive Models: Most people assume they need to use attractive models on their websites if they want to get more traffic. But the fact is that it's more effective to use relatable models—models who look at least a little bit like your customer. So why not mix it up and use models who are white, black, skinny, plus-size, men, women, young, old etc.? Your potential customers will appreciate you for it.

Contact us to learn more about increasing your following in the digital world.

 

Two Effective Digital Strategies Leading to Conversion Rate Optimization

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Most companies realize that going digital is not just an option anymore; it's a necessity. No matter how small or big your business might be, you should have a website, blog and social media pages. And it's a good idea to keep updating these as much as you can, if you want to keep increasing traffic to your site. This in turn will help you to increase your customer base.

However, there's a certain problem that many companies have been seeing of late. Maybe you are getting a lot of traffic to your site but you're not getting that many new customers. There are many ways to solve this issue which fall under the general heading of conversion rate optimization. The idea is to convert viewers into buyers as much as possible. Here are some tips to help you do this:

Valuable Content

There are times when companies will just post blogs in order to improve their SEO. The more keywords they use, the more they'll show up in a variety of searches. And this means that more people will come to their website. However, if those people come to your website and find that your content is really not that interesting or useful, they're not going to stay on your website. They probably won't even read your article. They'll just move on to the next item that shows in their search.

So it's not a good idea to just keep posting content in order to attract visitors. You have to think long term. That's what a thought leader in the industry would do—post blogs and social media comments that are going to improve the lives of the people who read them. Don't just post filler content. And if this means that you have to read through everything yourself to make sure it meets your standards, then do so.

Aesthetics

Once you've made sure that your content is really great, you also have to think about aesthetics. You'd be surprised at how many people turn away from a website simply because they don't like the garish colors or they feel like it's too "busy." So stay away from garish colors and keep the layout simple.

You can still use bright colors, especially if you're in a creative field like fashion, but just use your judgment. You don't want to fade into the background by making your website too muted and too simple. But you don't want to stand out in an unseemly way. Go for a middle of the road approach.

Contact us for more great digital strategy tips.

Also .... Check out this awesome Video from Brian Tracy!